Refund policy

Returns

We have a 10 day return policy, which means the customer has 10 days from the date of receiving  item/s to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at carresmaticjewellery@gmail.com. Please include pictures of any damaged item/s, Please send all returns to our returns address on original shipping label.

It is the customers responsibility to cover return postage costs, plus any additional costs should item/s not be received in the condition sent.

Refunds

We will notify you once we’ve received and inspected your return, and then let the customer know if refund has been approved. If approved, the customer will be refunded to their original payment method within 5-10 business days, depending on processing times of your bank or credit card company. 

Cancellations 

We accept cancellations within 15 minutes of an order being placed, before item/s have been shipped, however cancellations requested after item/s have been shipped will then need to go through the return procedure to return the item/s once item/s has been received.