Refund policy

Cancellation/Return/Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at carresmaticjewellery@gmail.com. Please include pictures of item if damaged, Please send all returns to returns address on original shipping label.

It is the customers responsibility to cover return postage costs, plus any additional costs should item not be received in the condition it was sent.

Please contact us for any return questions at carresmaticjewellery@gmail.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Cancellations 

We accepted cancellation 15 minutes after an order is placed, before item is shipped, however if cancellation is requested after item is shipped the customer will need to go through return procedures once they have received the item.